Customer Solutions Engineer | New York City, US
Purple Dot - The Pre-Commerce Company
Customer Service
USD 120k-140k / year + Equity
Posted on May 21, 2026
Customer Solutions Engineer, NYC, US
💻 Type: Full-time
💰 Salary: $120k - $140k + equity options
👉 Apply through the platform where you saw this job advert, or by sending an email to hiring@getpurpledot.com with your resume / CV and LinkedIn profile and “Customer Solutions Engineer US” in the subject line.
About Us
At 🟣 Purple Dot, our vision for e-commerce is simple: Everything that gets made, gets sold.
Nearly 1 in 4 products is never sold - leading to major losses and massive waste within the industry. We believe this problem exists because of lack of control and flexibility over when brands can sell - with long, fixed timelines where brands have to wait until stock is at the warehouse to start selling. It’s time for a radical shift in how e-commerce operates.
Purple Dot is pioneering the pre-commerce category: helping brands sell earlier - before inventory arrives - to increase sell-through, reduce waste, and drive profitability. Whether stock is 1 day or 1 year away, our platform enables smarter, faster sales that reduce risk and unlock new growth.
Trusted by over 100 leading brands including Mattel, McLaren, New Era, Limited Run Games, and Oh Polly, we process millions in pre-orders every month and are proudly leading the category out front . Backed by top investors like OpenOcean, Connect, and Unusual Ventures, we’re a 22-person team based in NYC, Charlotte, and London - and led by second-time founders with a track record of acquisition.
The Job
As Customer Solutions Engineer, your goal is to make going live with and using Purple Dot software a smooth, fast and delightful experience for the eComm brands that use us. Your software engineering skills and expert understanding of our pre-order platform helps brands utilise our platform to its fullest extent.
In partnership with our onboarding team, you will work on new golives:
Sometimes you will be writing code to integrate Purple Dot into brand’s eComm store yourself following (and improving) our public docs.
Sometimes you will provide technical guidance to brands that have their own engineering teams who are writing the code to integrate Purple Dot on their own.
In partnership with our account manager for the specific brand and our product owner, you will implement quick-win features that make our platform more useful to our brands, following the same software engineering process as the other engineers at Purple Dot.
In partnership with our customer support team, you will be the first line of technical triage for support queries that cannot be resolved without engineering help.
Promote customer retention by capturing and communicating technical and product gaps in our platform.
Participate in our lightweight software engineering process - backlog prioritization, code reviews, frequent deploys and daily standups. Have a look here to learn more about our engineering culture.
This is a full-time role.
We work in a hybrid model - you will be expected to work from our office at 154 W 14th St 3 days a week (Tue-Thu).
Why we think you’ll love working at Purple Dot
You’ll work with the founding members of a fast-moving, flexible, and focused team that has already taken one startup from an idea to a successful exit.
You’ll have an opportunity to learn and grow very quickly, working next to an experienced engineering team (4 staff engineers, 4 senior engineers).
We are growing but already have many customer brands that love our platform and are helping us shape it.
You’ll have a direct impact on our merchants and shoppers with everything you touch, instead of just keeping the lights on.
We are all in this for the journey and the experience and like to make it fun.
What you’ll need to be successful
Be an excellent communicator, able to:
Understand brands’ requirements and their reasons
Write and talk about complex technical ideas - and their progress - with technical and non-technical stakeholders
Work with internal and external stakeholders to reach consensus and make progress
Have software engineering skillset of at least a mid level full stack engineer
You have 3-5 years of experience integrating 3rd party software into a public facing software stack.
Fluent in HTML/CSS/JavaScript and/or TypeScript, browser APIs and comfortable editing and debugging frontend code.
Find joy in understanding customers’ needs and addressing them quickly.
Have a desire to quickly release and iterate – you are happiest when the things you build go live.
You are comfortable with regular work reprioritisation and helping multiple brands in parallel.
We are a fast moving small scale up - we all wear multiple hats, and in this role you too will spread across what other, bigger companies will specialise into distinct solutions engineering, sales engineering or forward deployed engineering roles.
Bonus points for
Experience with e-commerce platforms like Shopify.
Experience integrating with e-commerce ERPs, OMSs and 3PLs.
Experience with full stack frameworks like React+Node.js/Django/Ruby on Rails.
Experience working on applications that run on cloud platforms (we use AWS).
Evidence of contributing to complex backend systems powering webpages or APIs.
Experience with payment infrastructure like Stripe or Paypal.
Experience with SQL databases like Postgres.
Benefits
$120k - $140k salary.
20 days paid vacation per year.
$500 per month for your choice of healthcare managed through our HRA Platform TakeCommand Health.
$1800 per year to work out of our London office for a week.
$1300 per year to spend on your own holidays.
$1300 per year to spend on your own learning and development.
$300 per year to spend on products sold through Purple Dot.
Equity options so that you can share in Purple Dot’s success.
Company MacBook Pro delivered in time for your first day.
Sometimes there’s free food, sometimes there’s free travel.
How we interview
We run a simple process that we aim to go through in just a few days
(1h) Meet with Ryszard our Head of Engineering to learn more about each other and this role.
(30 mins) Meet with John our CEO.
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
👉 Apply
Join Purple Dot and be a part of a team that is reshaping the future of retail. If you have a passion for driving customer success and want to make a meaningful impact, we’d love to hear from you!
Apply through the platform where you saw this job advert, or by sending an email to hiring@getpurpledot.com with your resume / CV and LinkedIn profile and “Customer Solutions Engineer” in the subject line.