Leadoo empowers businesses to convert website traffic into revenue through intelligent, AI-powered conversion tools. Our platform combines conversational marketing, buyer intent data, and advanced automation to help companies identify, engage, and convert high-value prospects. With our expanding AI capabilities, we are continuously enhancing how our customers personalise experiences, predict behaviour, and drive measurable commercial outcomes.

About the Role

As a Mid-level Technical Account Manager, you’ll support our customers in utilizing Leadoo’s platform to its full potential by combining technical expertise with excellent customer service. You’ll assist with creating content, optimizing platform usage, troubleshooting issues, and supporting technical projects. This is a great opportunity to grow your skills in project management, customer engagement, and technical consultation in a fast-paced SaaS environment. You’ll also collaborate closely with our Tech and Sales teams to ensure smooth execution and customer satisfaction.

Key Responsibilities

• Platform Expertise: Develop a strong understanding of Leadoo’s features, functionalities, and technical setup to support customer goals.
• Project Support: Assist in the management of technical initiatives and customer projects, ensuring successful delivery and clear communication.
• Optimizations & Setup: Help set up and configure platform features to meet customer needs, ensuring timely and effective execution.
• Technical Guidance: Provide customers with advice on how to optimize and better utilize the platform for their business goals.
• Troubleshooting: Identify and address basic platform issues, offering initial solutions or workarounds.
• Customer Engagement: Build strong relationships with customers, actively engaging with them to understand and address their technical challenges.
• Cross-Functional Collaboration: Work closely with internal teams—particularly Tech, Product, and Sales—to ensure a seamless customer experience.

Who You Are 💙

• You have 2-3 years of experience in a client-facing role such as project management or customer success —ideally in SaaS, MarTech, in-house marketing, or a digital/marketing agency.
• Fluency in Finnish and English. Any other additional languages such as Swedish is an advantage.
• You may have experience in onboarding, project management, content production, or marketing — but more importantly, you have strong professional confidence and excellent communication skills. Previous experience with AI is an advantage.
• You understand marketing principles and feel confident advising even senior stakeholders.
• You’re analytical and comfortable using data to identify patterns, trends, and solutions.
• You’re proactive, adaptable, and thrive in a fast-moving environment.

Primarily, we are looking for a mid-level professional with relevant prior experience. However, if you have a background in working within SaaS environments or in similar roles, we are open to considering strong candidates for a junior position as well.

What We Offer

• Base salary between 3000–3400 EUR (+ team commission).
• Work-Life Balance: Flexibility to work from home and our Helsinki office.
• Well-being Support: Access to private occupational health care.
• Lunch Benefit: Recharge during your workday with lunch benefits.
• Sport & Culture Budget every six months to help you stay active and inspired.
• Enjoy a hybrid work model in your country of residence, plus opportunities to work remotely from abroad (subject to approval)
• Referral Bonus: Help us grow our team and earn rewards.
• Career Development: Gain hands-on experience and mentorship to grow into more senior technical roles.
• Collaborative Culture: Be part of a startup-inspired team with the support of an international organization.
• Global Experience: Connect with colleagues from across Europe and attend our annual team kick-off event.

We’re closing the recruitment process as soon as we find the right person—so don’t wait! 💙