Leadoo empowers businesses to convert website traffic into revenue through intelligent, AI-powered conversion tools. Our platform combines conversational marketing, buyer intent data, and advanced automation to help companies identify, engage, and convert high-value prospects. With our expanding AI capabilities, we are continuously enhancing how our customers personalise experiences, predict behaviour, and drive measurable commercial outcomes.

Our Finnish market is growing fast, and we’re looking for a commercially minded Senior Account Manager to help take our customer management strategy to the next level.

We’ve evolved our global Customer Success model to better support customers across all regions. The function includes three dedicated teams: Account Management, Onboarding, and Technical Account Management, working together across Finland, the UK, and Sweden to deliver exceptional customer outcomes. You will join the Account Management team, owning a portfolio of strategic customers and driving retention, expansion, and long-term value creation.

As a Senior Account Manager, you’ll be responsible for developing strong, strategic relationships with existing customers, acting as both trusted advisor and commercial partner. Your mission is to help customers maximize the value of Leadoo’s technology while driving sustainable revenue growth through renewals, upsell, and expansion. You’ll proactively identify growth opportunities, manage commercial conversations, and collaborate cross-functionally to deliver measurable business impact.

Key Responsibilities

• Commercial Ownership: Own a portfolio of customers with clear accountability for renewals, expansion, and Net Revenue Retention.
• Strategic Partnership: Build senior-level relationships, deeply understand customers’ business outcomes, and position Leadoo as a long-term growth partner.
• AI & Growth Advisory: Advise customers on leveraging Leadoo’s AI capabilities to optimise conversion performance, buyer journeys, and revenue outcomes.
• Performance & Value Realisation: Use data and performance insights to demonstrate ROI, surface growth opportunities, and drive continuous optimisation.
• Collaboration: Partner closely with Sales, Tech, Onboarding, and TAM teams to ensure seamless execution, strong adoption, and scalable growth.
• Risk Management: Anticipate risks early, lead mitigation plans, and maintain high customer satisfaction and retention levels.

Who You Are 💙

• You have 3–5+ years of experience in Account Management or Customer Success within SaaS, MarTech, or a digital performance-driven environment.
• You have strong experience managing renewals, negotiating contracts, and driving upsell or cross-sell growth.
• You are commercially minded and confident owning revenue targets and portfolio performance.
• Fluency in Finnish and English is required. An additional language such as Swedish is an advantage.
• You are confident advising senior marketing and commercial stakeholders on growth strategy.
• You understand B2B and B2C marketing fundamentals and are comfortable discussing performance metrics, conversion rates, and ROI.
• You are analytical and comfortable using data to identify patterns, trends, and actionable growth opportunities.
• You are naturally curious and growth-minded—you proactively seek to understand customer goals and continuously look for ways to improve outcomes.
• You take accountability for your portfolio and operate with ownership, discipline, and integrity.
• You are a natural problem-solver. You thrive in a collaborative, fast-moving environment and enjoy working cross-functionally to solve complex challenges.

How We Work at Leadoo

Our values shape how we work every day. We believe in transparency, communicating openly, sharing context, and taking ownership when things don’t go as planned. We value curiosity, encouraging experimentation, learning, and new ideas that keep us at the forefront of our industry. Collaboration is at our core: titles don’t limit communication, and we support each other across teams and locations. We approach our work with commitment, taking responsibility for outcomes while trusting each other to deliver. At the same time, we believe work and life should work in harmony, giving our people the flexibility to perform at their best.

What We Offer

• Work-Life Balance: Flexibility to work from home and our Helsinki office.
• Lunch Benefit: Recharge during the workday with lunch benefits.
• Employee referral program with attractive rewards for successfully referred candidates.
• Collaborative Culture: Thrive in a start-up-inspired environment with the added support of an international leader.
• Global Connection: Attend our annual kick-off event and connect with colleagues from Finland, the UK, Sweden, and Spain.

We’ll close the recruitment process as soon as we find the right person, so don’t wait! 💙